Service level options

BOC Medical's standard service level offer

BOC Medical believe that a medical gas supplier, should do more than just supply a product:

• Medical gas products should be supplied with relevant information and support.
• Help should be available at all times.
• Deliveries should be reliable and flexible.
• Safe and innovative solutions should be offered.

Local Account Managers

BOC Medical has a nationwide team of local account managers dedicated to specific hospitals in their local area. The account managers provide one point of regular and personal contact for any issues that may arise: from paperwork and deliveries, to providing relevant literature and information to support the best use of any of our products.

Customer Service Centre

Customers can contact a BOC customer service advisor supported by 'medical champions' 24 hours a day, via our freephone number: 0800 111 333

Extensive Delivery Network

The BOC Medical delivery network is well spread around the country with seven sites nationwide for filling and distribution and many more used just for distibution purposes. This ensures reliable and frequent deliveries, meaning customers can lower stock levels and reduce risk. We can guarantee emergency deliveries within four hours.

Innovation

The products and services available from BOC Medical are at the leading edge of design and best practice. Lightweight, high-pressure cylinder packages, which do not require seperate regulators or flowmeters have been developed, and the new Active Risk Management service helps hospitals lower the risks associated with medical gases. New training offerings are also available involving e-Learning technology.

BOC Medical's synergy level

Synergy is BOC Medical's new service offering that makes the most of their capabilities to provide a more efficient, less labour-intensive service for a hospital.

There are six main additions from the standard level offer:

1. Unaided delivery

A dedicated driver with knowledge of usage patterns can make deliveries (and remove empty cylinders) day or night without any assistance from hospital staff.

2. Multiple deivery points

Up to five locations can be selected for deliveries on the same journey, reducing the work for porters.

3. Five free emergency deliveries

Emergency deliveries can be made at any time on any day, and they are guaranteed to be with a hospital within four hours. With the synergy service, five of these deliveries are free each year.

4. On-line accounts

The customer portal part of the BOC Medical website gives easy access to all account information, including holdings, tank gas levels, and invoice histories.

5. Single Monthly Charge

BOC Medical can simplify costs to a monthly fee that can be paid via direct debit.

6. Compass cylinder tracking

A Web Based package gives the ability to track individual cylinders, avoiding losses and optimising cylinder efficiency. Installation and training are provided.

For more information on any of BOC Medical's service offerings:

• Contact your local account manager
• Call our customer service centre on 0800 111 333
• or e-mail BOC Medical Customer enquiries team.